CIMB “Direct Debit” transaction problem being verified by MCCA
The Malaysia Cyber ​​Consumer Association (MCCA) is aware of the CIMB direct debit issue which has gone viral in recent days. Several customers have complained online about unknown transactions that were simply referred to as “direct debitsâ€.
According to MCCA’s cybersecurity manager Mohamad Zulfahmy Roslan, the association has received several reports and is urging the bank to be more transparent in the publication of financial statement information so that this does not raise any doubts among consumers. The association also said the use of the TAC should be enforced to prevent any leakage of funds and this is not the first time that banks have caused problems.
The implementation of TAC would act as an additional layer of security, especially if a user’s card details were compromised by a massive breach of data from other sources. However, it should be pointed out that there are some websites that still accept card payments without any 3D authentication. This means that no one-time verification code is required to complete the transaction. CIMB previously explained that it is common for banks to accept payments for both 3D and non-3D transactions.
At the same time, consumers should be wary of using their debit or credit cards for online transactions on suspicious websites. They also advise using prepaid cards to prevent their card and personal information from falling into the wrong hands.
Affected CIMB customers are urged to file a complaint with the MCCA through its website.
CIMB posted on its Facebook page on Friday that all “direct debit” transactions are legitimate debit card transactions made by customers. They added that some of the transactions labeled “direct debits” are incomplete transactions made with foreign merchants, such as subscriptions and online streaming services.
On Saturday, they updated that customers who have been affected by “direct debit†transactions will receive an SMS with all of their transaction details, including the date, amount and merchant description. They added that the 1% administration fee charged by MasterCard for these transactions will be waived.
Do you also have the problem of unauthorized “debit card” transaction with CIMB? Let us know if the transactions are indeed readable as claimed by CIMB.
[ SOURCE 2 ]