CIMB Says It Will Send Text Messages To Customers Affected By ‘Direct Debit’ Fee By Today (April 4)
CIMB said it will contact customers with “direct debit” charges on their debit cards via SMS from number 62666 by today (April 4).
The issue made CIMB a trending topic on Twitter, as more than 60,000 tweets were posted about it as many feared transactions would not be authorized and money would be diverted from their accounts.
“We will contact affected customers today,” a spokesperson said. Lifestyle Technology.
CIMB, in a statement, also asserted that the transactions are legitimate purchases made by customers for online services: “We would like to reassure affected customers that recent ‘direct debit‘ transactions are legitimate debit card transactions. performed by customers. “
He added that there had been isolated incidents related to incomplete transactions made by customers with foreign merchants, including subscription to streaming services.
However, the transaction descriptions were renamed “direct debits,” which caused confusion, he said.
“We apologize for the confusion and will communicate directly with affected customers,” CIMB said.
Alternatively, customers can also contact the bank by calling the customer call center at (03) 6204-7788 or visit the website for more contact information.