People have shared their outrage on social media as many find themselves overcharged for their rent due to a major mistake. Clarion Housing Association customers have expressed frustration over the error which saw their bank accounts drop unexpectedly. Several people’s rent payments were overcharged yesterday, with one person sharing that they had £1,000 withdrawn from their bank account, while another was ‘overdrawn’.

As the UK’s largest housing association, Clarion owns and manages around 125,000 properties across the country.

According to the housing group, around one in 20 households were affected by the error.

This means that thousands of people, representing 6,250 households, have faced this debit card error.

On its website, the housing association said: “We are aware that on Tuesday, May 3, an error in our system resulted in some Clarion residents being overcharged for their rent.

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“We unconditionally apologize for this error, but can assure anyone affected that their money will be returned to them.

“All our residents are protected by a direct debit guarantee.

“This means that if you have been overcharged, you should call your bank or building society as soon as possible and request that the money be returned to your account.

“They will then process your refund.

DO NOT MISS

In response to this question, @KatieWebber94 said: “It had to be but it now leaves me exposed. @ClarionSupport can you help please?”

In a statement, the housing association said: “We are aware that on Tuesday, May 3, an error meant that some Clarion residents were charged the incorrect amount of their rent.

“We unconditionally apologize for this error, but can assure anyone who has been overcharged that they are protected by a direct debit guarantee and that their money will be returned to them.

“Less than one in 20 Clarion households have been affected, but we are working to resolve this issue as a matter of urgency.”