E.on customers hit by direct debit error with monthly payments affected
The issue affects customers with E.on Next and Sainsbury’s Energy. Direct debit payments that were due to leave accounts on March 1 will be withdrawn later this month
E.on customers have been hit by a billing issue which means their direct debit energy bill payments will be taken later than expected this month.
This means that households will need to ensure that they have cash in their account so that they can cover the payment when it is made.
The technical issue potentially affects thousands of customers with E.on Next and Sainsbury’s Energy, both of which are owned by E.on.
It concerns payments which were due to be taken on March 1 but will now leave the accounts on March 15, two weeks later.
The E.on customers affected by the blunder should have been contacted by the energy supplier, explaining to them that the bill will come out at the latest.
How the Energy Bill Crisis Affects You
If you manually paid your bill after your direct debit failed, you should not have another payment taken by E.on on March 15, as you would have already paid your bill.
But if another transaction comes out in error, you should contact E.on – you can find ways to talk to their customer service team on their website.
E.on says the April payments should leave the accounts on the correct dates.
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The energy giant did not say exactly how many people were affected by the blunder, but said it was a “relatively small number”.
MoneySavingExpert also said it heard from dozens of people on social media and the MSE forum about the delay.
E.on has over three million customers in the UK.
A spokesperson for E.on said: “This issue is being resolved and we are contacting affected customers to apologize and advise them that their payment will now be taken on or around March 15.
“It will not affect future payments.”
E.on’s billing error comes as households prepare for rising energy bills from next month.
Regulator Ofgem has confirmed it is raising its price cap by £693 from £1,277 to £1,971 from April 1, an increase of 54%.
Prepaid customers will be the hardest hit, with a jump of £708 from £1,309 to £2,017.
The energy price cap sets a limit on the prices a supplier can charge for each unit of gas and electricity you use and is currently reviewed twice a year.
Rising energy bills mean the usual advice to switch supplier has been overturned – there are currently no fixed rate energy deals that exceed the price cap.
The only exception is for some existing customers, who may find that their energy supplier offers them an offer corresponding to the price cap.
For example, earlier this month a cheap fixed rate deal by E.on was pulled just hours after it was flagged by Martin Lewis.
The MoneySavingExpert founder had flagged the one-year E.on Next Online V11 patch to his 1.3 million Twitter followers, which was set at the same rate as the April 2022 price cap.
E.on customers who pay by direct debit and are currently subject to the price cap were offered the offer by mail and via the E.on website.