E.on Next – which was appointed by the regulator Ofgem to support the 230,000 customers of Igloo, Symbio and Enstroga on Sunday, October 3 – reached out to customers to let them know it was unable to transfer direct debit mandates because he did not receive the necessary information from the defaulting suppliers.

While all customers have been placed on its standard rate which follows the price cap, the cap is lower for those paying by direct debit. That’s £ 1,277 / year for a typical household, compared to £ 1,370 / year for typical use for all other payment methods, so if you don’t set up a new direct debit by the deadline, you’ll pay more.

Unfortunately, with record prices due to unprecedented wholesale costs (the price energy providers pay for gas and electricity), there is nothing on the market that is significantly cheaper right now than Ofgem’s price cap, so you can’t switch to saving. But to see how your new E.on Next rate compares to what you paid, check out our analysis on how your new business and your new rate compare.

Set up your direct debit by Friday or you could be paying around £ 100 more per year

E.on Next has contacted and reminded customers to sort their direct debits by the deadline, but if you are a former customer of Igloo Energy, Symbio Energy or Enstroga, it is essential to check now if you haven’t already. made. Prices have already reached record highs due to the current energy crisis, so minimizing the impact is essential.

To set up a direct debit, you can search your emails (don’t forget to look in spam folders) for a message from E.on Next explaining how, or log into your online account.

You only have until Friday to avoid higher fees, so act now. This is how it works:

• Set up your direct debit by Friday December 3 at the latest and you will benefit from the cheapest rate. E.on Next says you will get backdated pricing, based on the lower cap rate, from the day it was appointed to take over as a supplier. For all three, it was October 3, 2021.
• Set up your direct debit after Friday 3rd December and you’ll pay around £ 100 more per year on average. E.on Next will NOT backdate the rates if you pass the deadline, you will only get the cheapest rate from the day you set up direct debit. For any energy that you have used up before that date, from when it is taken over on October 3, 2021, you will pay the highest indirect offtake rate, which is typically £ 93 / year more than what you would pay for direct debit – so around £ 8 / month extra until you set up direct debit.

If you are still waiting for the credit to transfer, don’t worry, it’s protected and you won’t lose the money owed to you.

Igloo, Symbio, or Enstroga may owe you money if your account has accumulated credit. In this scenario, as the designated supplier, E.on is responsible for it and will add it to your account or refund you if requested. It may take a while, so don’t panic if you’re still waiting.

We check with other companies if they have had similar issues with the direct debit transfer

We reached out to British Gas, EDF, Octopus Energy and Shell Energy, who have supported 100,000 clients of bankrupt companies in recent months, to see if they have encountered similar issues in automatically transferring direct debit mandates from clients. . We haven’t had a response yet, but we’ll update this story once we do.