Furore direct debit Eon: the company apologizes for a “computer problem”
Eon took his swab today and had to apologize to angry customers on social media who compared the firm to Scrooge.
The energy company was criticized Thursday, December 24. A number of customers on Twitter have complained about having unexpectedly withdrawn money from their bank accounts.
What have Eon customers said about direct debit?
On Twitter, a customer said: âGee thanks @eonenergyuk for withdrawing Â£ 62 from my account on Christmas Eve, almost 2 weeks before the DD was actually due! “
Another fumed, âA big thank you to @EONHelp for taking the direct debit from my energy bill TODAY when they usually take it on the 1st of the month.
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“A merry Christmas from Ebenezer Eon, because they never informed me that they were taking payment in advance!”
A third tweeted: âEon energy just wished its customers a Merry Christmas by withdrawing money from customers’ accounts today. [That] will do it twice this month. I suffered an overdraft fee. Hope eon will help with the charges.
A lovely Merry Christmas from Ebenezer Eon.
Finally, a fourth committed to find a new supplier by writing: â@EON_SE_en my work today [is] looking for a new energy supplier, please answer the live chat, as most people don’t have time to wait 1.5 hours for you to answer phone calls.
– The Purple Stinger (@madscouser) December 24, 2020
A big thank you to @EONHelp who took the deduction from my energy bill TODAY when they usually take it on the 1st of the month.
Merry Christmas from Ebenezer Eon as they never informed me that they were taking payment in advance!
– Hephaestus (@Hephaesteology) December 24, 2020
@eonenergyuk @The sun Eon energy just wished its customers a Merry Christmas by withdrawing money from customers’ account today which will make it twice this month. I suffered an overdraft fee. Hope eon will contribute to the charges
– Eli (@ Doracle1) December 24, 2020
@EON_SE_fr my job today? Search for a new energy supplier. Please respond to the live chat as most people don’t have time to wait 1.5 hours for you to answer phone calls.
– Naomi (@Draoeu) December 24, 2020
What did Eon say about the direct debit situation?
However, Eon’s Twitter account sought to reassure customers on the social media platform by confirming that they would get their money back.
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Additionally, the company informed angry customers that it was “aware of the problem” and apologized for the inconvenience.
We are aware of the issue with some customers’ direct debits and are working to resolve the situation and refund the money on December 29th. We are sorry for any inconvenience caused.
– E.ON Energy UK (@eonenergyuk) December 24, 2020
A tweet read: âWe are aware of the issue affecting some customers’ direct debits. [We] are working to resolve the situation and return the money on December 29.
Eon’s statement on the problem
A company spokesperson told ED it was due to a “computer glitch.” A statement read, âWe are sorry for this error and are taking steps to contact affected customers where we can, as well as to post information about the issue on our website and social media channels.
âCustomers don’t have to do anything or contact us, and we ask them to stay with us while we work to reimburse them on the earliest available date, which is December 29th. [We will then take] direct debit payments from customers [â¦] in accordance with their usual payment schedule.
âIf a customer has incurred bank charges as a result of this problem, of course we’ll refund that money. Any affected customer should contact us to discuss their situation. “
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