Paymentus adds digital wallets to Harris Utilities
Cloud-based billing and payment platform Paymentus announced the extension of its 20-plus-year partnership with Harris Utility Group to add digital wallets and instant payment capabilities to the engagement platform Harris’ SilverBlaze customer, according to a press release emailed to PYMNTS.
The integration of Paymentus’ Software as a Service (SaaS) and fully hosted billing and payment solution with SilverBlaze will give utility providers the capabilities customers expect of them, including electronic invoicing, urgent notifications, smart meter management, conservation and outage reports. , indicates the press release.
Research shows that customers expect their vendors to offer a digital wallet option and that “over half (51%) of consumers surveyed indicated that they are likely to use a digital wallet to pay for charges. utilities and other monthly bills, ”the statement said.
“Harris Utilities has established its reputation as the clear leader in its category due to its keen interest in the customer experience as a primary driver of consumer behavior,” said the founder and CEO of Paymentus. Dushyant Sharma in the output. “We share this same understanding and have built our omnichannel platform… to make it easy for every customer to understand, manage and pay their bills. “
The addition of the Paymentus instant payment network to the SilverBlaze utility customer experience gives utility companies a modern way to interact with their customers through Amazon Alexa, Amazon’s mobile shopping app, and the PayPal digital wallet. Paymentus also allows in-person bill payment at more than 4,000 Walmart stores in the United States, the release said.
“Every time we strengthen and improve the relationship between utility provider and end customer and make information and user experience more transparent and streamlined, everyone wins,” said Harris Utilities Group Executive Senior Vice President Jim simak in the output.
In November, Sharma said Paymentus’ expanded relationship with JP Morgan was one of the reasons its trading pace had jumped 45% in the past year. JP Morgan’s new digital bill payment is powered by Paymentus as part of the collaboration.
Read more: Paymentus credits new relationship with JPMorgan and others for 45% increase in business