Telstra drops postpaid mobile, customers switched to initial direct debit plans
Telstra has changed the way it bills some of its customers, removing a 14-day payment deadline, and not everyone is happy with the move.
Telstra has removed its postpaid mobile plans and will now automatically debit customers’ accounts when payment is due instead of giving them two weeks to pay.
The telephone company says the change will provide “greater price certainty” to customers.
“You’ll know exactly how much your plan will cost each month without any nasty surprises,” Telstra said.
But not everyone is happy with the change, according to reactions on social media.
“It seems really disadvantageous to a lot of people,” wrote a Telstra client on Twitter. “It’s not flexibility at all.”
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Rather than receiving your invoice and having a set period to pay it, Telstra will automatically deduct it from your designated bank account.
It is feared that customers who do not have the money in their account that day, but will be when the invoice is due, will be charged additional fees by their bank for not having the funds. available.
The change applies to postpaid SIM-only plans for now, effectively turning them into prepaid plans that renew monthly rather than when you decide to top up.
Telstra said it would eventually move all of its customers to an “Upfront” plan.
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By April, if you sign up for a new device plan, you’ll also need to choose one of the “Upfront” plans to go along with it.
The new plans allow data sharing on up to 10 plans within the same account, which could prove useful for families, small businesses or organizations.
Upfront plans also include unlimited calling and texting and 30 minutes of international calling (previously international inclusions required an additional payment of $ 10 per month).
You also won’t face excess data charges if you go over your allowance (which starts at 40GB per month for the $ 55 plan), but once you go over the cap your speed will slow down to about 3G-level speeds (approximately 1.5 Mbit / s).
The plans don’t support international roaming or smartwatches at this time, but will in the coming months.
Support for eSIM is also on the way.
Telstra said the change was part of its “commitment to make options easier for our customers.”
“Our new plans are unlocked, monthly plans, so you can change your plan once a month to suit your needs. Alternatively, you can cancel your service if you are not happy with these changes, ”Telstra said on its website.
Disclosure: The reporter is a shareholder of Telstra.