Wychavon council direct debit error means residents face prepayments
Residents of Wychavon have suffered a festive financial blow as council payments are prematurely drawn from their accounts.
Housing tax, business taxes and housing allowance overpayments that were to be collected on January 1 are instead withdrawn on Wednesday December 29.
One owner even said his housing tax was collected as early as Christmas Eve.
Wychavon District Council apologized to those affected by the blunder and blamed the problems on a direct debit “error”.
He has also moved to reassure residents that no one will be left behind by the incident.
Those who have found themselves with immediate financial hardship or bank charges are urged to contact Jayne Pickering, Assistant General Manager of Wychavon, on 01386 565400.
A spokesperson for the council said: “Due to a processing error, accounts that have been set up to accept direct debit payment on the 1st of the month are debited early.
“Payments that were to be debited on January 1 are instead debited on Wednesday, December 29, 2021.
“We are working with our bank to resolve the issue as smoothly and quickly as possible and are committed to ensuring that no one is left behind because of bank charges or fees.
“We deeply apologize for any inconvenience this may cause. If this is likely to cause you immediate financial hardship or bank charges, please contact Jayne Pickering, Assistant General Manager of Wychavon, on 01386 565400.”